Mustafa Akhtar - FAQ

Frequently Asked questions

GENERAL

1. What is Go by Bike Week?

Go by Bike Week is a week-long celebration of cycling, encouraging everyone in Metro Vancouver to give cycling a try and motivate those that already do. The event happens twice a year, once in the Spring (May/June) and once in the Fall (September/October).

2. Why should I participate?

There are so many reasons to participate and go by bike! 

  • It's fun
  • It's great for your health and keeps you active
  • It helps save you money
  • It helps reduce air pollution and congestion
  • It's great for workplace comradery
  • There are tons of great prizes to win
  • The data we collect from the event helps to make cycling better in Metro Vancouver

3. Am I eligible to participate?

Anyone in Metro Vancouver can participate in Go by Bike Week! Whether you’re retired, a student, working from home. If you live outside of Metro Vancouver but within the province of BC then register at Go by Bike BC.

4. I live in Metro Vancouver, how do I register for Go by Bike Week?

New participants: Register at bikehub.ca/gbbw

Returning participants: Log a ride after the official launch to register

5. Riding solo or in a team?

You can participate individually or in a team with friends, family, neighbours, or work buddies.

6. What kind of trips can I log?

All cycling trips count! Including: 

  • Commuting to work
  • Taking your bike onto transit
  • Going on a ride with friends
  • Riding your bike to school
  • Biking to shop or the gym
  • Bike courier trips 
  • And more!

7. How do I change my password?

  1. Click on “Log My Ride” in the top right corner 
  2. Go to “Profile Settings” and enter your new password in both fields

8. I forgot my password, what do I do? 

  1. Click on “Log My Ride” in the top right corner 
  2. Click on “Forgot your password”
  3. Enter your e-mail
  4. Check your email inbox and junk folder for the password reset link 

TEAM LEADERS

9. How do I become a Team Leader and register a new team?

Once you register and enter your information, choose to register as a Team Leader and create a new team.

10. My team has participated in Go by Bike Week before, do I need to register my team again? 

If you are already registered on the site, all you have to do is log a trip after our official launch date to register your team for the next edition of Go by Bike Week.

11. How can I remind my team members to participate in Go by Bike Week?

  1. Click on “Log My Ride” in the top right corner 
  2. Go to “Team Communications”
  3. The email recipients are pre-populated with your teammates. You can also add additional email addresses
  4. Customize your email subject and email body with information about what fun events you have planned for the team and information about bike routes near where you are
  5. Send email 

12. I want to log trips on behalf of people on my team. How do I do this?

  1. Click on “Log My Ride” in the top right corner 
  2. Go to “Log my Ride” from the left-hand menu (desktop) or drop-down menu (mobile)
  3. Select the rider, their ride date, and how many kilometers they rode 
  4. Click “Log Now” to log everyone’s trips 

13. How do I remove people no longer on my team? 

  1. Go to “Team Riders”
  2. Once selected, you will see a table with all team members
  3. Click on “remove” to remove team leaders
  4. You can click on “Date Last Active” to filter when people last logged into bikehub.ca

14. How can I make someone else the Team Leader?

Go to “Team Settings” and go through the drop down list of your team members to assign a new team leader.

15. Do you have any tips for being a good Team Leader?

Check out our Team Leader Guide: [insert link]

TEAM RIDERS 

16. How do I change teams or ride solo?

Go to “Team Settings” to join/change teams, create a new team, or email gobybike@bikehub.ca to request to ride solo. If you are a team leader, then you must assign a new Team Leader before changing teams (see above for instructions). 

17. My Team Leader is no longer part of the organization or lost access to their account. Can I become the new Team Leader?

Email gobybike@bikehub.ca to request to become the new Team Leader.

 LOGGING TRIPS 

18. How do I modify the route that Google Maps has automatically created for me?

Once you input your start and endpoint, you can try to customize your route if you like (but it's not always easy!). You don't have to do this, though - it's ok if your route isn't perfect

  • Click and drag any point on the purple directions line to any place on the map.
  • Google Maps immediately re-creates the directions on both the map and the left panel.
  • The point you added appears as a white dot on the route.
  • Google Maps also updates the estimated travel time and distance.
  • Move a destination by dragging a marker to another place on the map.

19. Can I automatically import my rides from another tracking app?

Unfortunately, our system does not support integrations with any distance tracking app (e.g. Strava, MapMyRun, Biko, etc.) at this point in time. If you're already using an app to track your distance, we recommend using the Quick Kilometre Log feature in your Dashboard to input your ride distance for each trip quickly. Our tool is the only one where your trips are communicated to decision-makers to show the demand for a fully connected, safe cycling network and better education and policies.

HIGHSCHOOL STUDENTS

20. Do high schools register through Go by Bike Week? How?

Yes, high schools are encouraged to register through Go by Bike Week and track their trips using our online tracking tool instead of through Bike to School Week. To sign up, a member from the high school will act as your team leader, setting up the high school as a ‘team’ by registering the school at bikehub.ca/registration. After creating a team, your team leader is able to invite fellow students and teachers to join your team. Click here for a video demonstration. 

21. Are high school students eligible to win Go by Bike Week prizes? And What Prizes are available?

Yes! High schools are eligible to win Go by Bike Week prizes. All you have to do to win a prize is log a trip through our tracking tool. Along with being eligible to win Go by Bike Week prizes, a separate set of prizes are also awarded to top-performing high school students (e.g., most trips logged, most km logged, the top rider from new school). Participants are only eligible to win one prize. Specific prize details will be released on our website.

TOOL FUNCTIONS

22. How do you calculate GHG emissions?

"Kilograms of Greenhouse Gases Saved" is calculated based on an average vehicle size/model's emissions per kilometre driven. The formula used is 0.2168 Kilograms of Greenhouse Gases saved per Kilometre.

23. How to remove the calorie counter from your dashboard

Once you log into the tracking tool, simply click on “Edit my Profile” on the left side panel. From there, scroll down until you see ‘Hide calorie counts’. If you’d like to hide this, please make sure the checkbox is checked. If you’d like to see your calorie count, you can leave it unchecked. Click here for a video demonstration.

24. How do you calculate calories burned? 

"Calories Burned" is calculated based on a very generic formula. Since you do not have to enter your weight when you register and your cycling speed when you log a trip, it is the average weight of males and females in the BC Population and calculated calories burned based on an average speed. The formula used is 30 calories burned per kilometre cycled.

25. These are a few actions that as a participant you cannot do. If you need to change any of these details, please email gobybike@bikehub.ca

  • Update Organization Size
  • Update Organization Address
  • Update Branch Address

26. You can now import your bike rides from Strava! Go to "Log My Ride" to connect. Instructions

  1. Go to “Log My Ride”
  2. Scroll down to “Log Strava Activities” and select “Connect with Strava” 
  3. Trips recorded on Strava will appear on the page
  4. Select “Log Ride” to import those bike rides
  5. Once complete, your route map and total KMs will be updated to the tracking tool 

To note

  • All Strava-recorded bike rides must be imported one by one onto our tracking tool. Bike rides do not sync automatically
  • Trips will appear as the date imported and not the date of the ride. Edit the dates under the “Trip Log”

Still, have questions? Email us at gobybike@bikehub.ca, and we'll be happy to help you!